What
is included: All Europe Today Holiday Auto rates
are fully inclusive of unlimited
mileage, third party liability insurance, cdw, theft waiver, airport surcharge
and all local taxes. In
some countries a non waiverable responsibility (nwr) applies.
What
is not included: Personal accident insurance:
this is probably covered in your holiday insurance. it is an option which you
will be offered on collection of the car. Insurance excess and exclusion:
in common with most car rental companies the insurance cover offered by many of
our suppliers does not cover tyres, windscreens, the roof, the underside and interior
of the car and towing charges. you may therefore be liable for damage to these
items. most suppliers also impose an excess which will be advised at the time
of booking. this means you are liable for the first part of any insurance claim.
insurance cover is not provided for contents of the car in case of theft. Petrol:
a deposit is often payable for petrol and is usually refunded if the car is returned
with a full tank. please check the petrol policy when you pick up your car. Garaging,
parking and traffic fines. Additional drivers charges where applicable
- please check with our reservations department at the time of booking. these
charges are payable locally. Delivery
and collection of your car can be arranged during normal working hours. there
may be a charge for this. Out of hours charges: in most locations flights
will be met and cars supplied outside of normal working hours, however there may
be an additional charge for this service payable locally. this will be quoted
when your flight timings are given to us. please note that in the event that a
flight is delayed, causing the car pick-up to fall outside normal working hours,
the additional charge will be made. Optional extras:
child seats: these are mandatory in most countries and must be requested at the
time of booking. roof racks, ski racks and snow chains: these are available in
some locations and should be specially requested at the time of booking. there
is usually a charge for them which is payable locally. no guarantee can be made
regarding their availability. Young drivers charges where applicable.
Period
of rental: The minimum rental period in most European and Canadian destinations is 3
days. Please check at time of booking for those destinations which offer 1 day
hire. In the USA the minimum rental period is 1 day. The maximum rental period
in the USA varies - please check at the time of booking. Rental days are based
on 24 hours. Rental days are based on 24 hours. The price is determined by the
start of hire. For rentals of over a week, divide the weekly rate by 7 and multiply
by number of days required, and for rentals of less than a week, divide the weekly
rate by 5 and multiply by the number of days. In the USA daily rates apply for
rentals both over and under a week, and in the UK special rates apply for rentals
of less than a week. Special weekend rates apply across a number of locations
as shown throughout the website. If you wish to extend the rental period after
collection of the car, or if you return the car late, you will be charged locally
at the local daily rate which may be higher than our rates. no refunds are payable
on vehicles returned early.
Flight
information: For airport pick ups, it is essential that Europe Today Holiday
Autos is given the correct flight number and arrival time, before departure. If
this is not available at the time of booking, please ensure that you inform us
of this at least 7 days prior to departure. if the information is not provided
in time, no responsibility can be accepted or compensation allowed for a failed
rental. Driver’s age: If you are under
25 years old or over 70 years old please inform our reservations staff at the
time of booking. some age restrictions may apply in certain destinations, and
in some cases there is a young drivers charge payable locally.
Special
requests: Child seats: these are mandatory in most countries and must
be requested at the time of booking. roof racks, ski racks and snow chains: these
are available in some locations and should be specially requested at the time
of booking. there is usually a charge for them which is payable locally. no guarantee
can be made regarding their availability.
Cancellation/amendment
charge: Amendments to a booking will be subject to a DKK. 250.00 amendment
fee. All cancellations must be made in writing (and vouchers returned) and will
take effect from the date received by Europe Today Holiday Autos. Both cancellation
and amendment charges can be eliminated for just DKK. 45.00 per rental week by
taking special cancellation protection. You will be liable to a 100% cancellation
charge if you fail to collect the vehicle on the collection date and have failed
to notify us in writing in advance of this date. Cancellation charges- more
than 24 hours - DKK. 0.00. Cancellation charges- less than 24 hours - DKK.
250.00.
Cancellation after commencement:
For DKK. 45.00 per rental week you can be protected against cancellation after
commencement of your journey. In the event that you need to cancel part of your rental due to illness
etc. a pro rata refund will be made for the unused period (1/7th of the weekly rental price per day).
Delivery/collection:
Collection is normally at the airport or local office. in some locations deliveries
are available during normal working hours. if you would like your car to be delivered,
full address and delivery time must be given at the time of booking. delivery
is normally to a local office, with a driver collecting you from your accommodation
to pick up the car. a charge payable locally may apply.
Out
of hours charges: In most locations flights will be met and cars supplied
outside of normal working hours, however there may be an additional charge for
this service payable locally. this will be quoted when your flight timings are
given to us. please note that in the event that a flight is delayed, causing the
car pick-up to fall outside normal working hours, the additional charge will be
made.
Driving licence: Drivers
must produce a full british driving licence held for at least one year (or in
some cases an international driving licence). in some destinations, drivers must
have held a full licence for a minimum of 2 years. it is the driver’s responsibility
to ensure that he/she has the appropriate driving licence. our reservations staff
must be informed of any endorsements on the driver’s licence as we may not be
able to take your booking. no refunds will be given for rentals rejected due to
non-production of a driving licence or non-disclosed endorsements. faxed or photocopied
licences are not acceptable.
Additional
drivers: Charges often apply for additional drivers. Europe Today Holiday
Autos cannot be held responsible for any increase in charges. please check with
our reservations department at the time of booking.
Deposits:
Deposits vary by destination. all clients must produce a valid credit card
in the name of the driver upon collection of the car as a form of deposit. cash
deposits are rarely accepted. a deposit is often payable for petrol and is usually
refunded if the car is returned with a full tank. if the tank is not full, petrol
used will be charged by our local supplier at its prevailing rate. please check
the petrol policy when you pick up your car. deposits against damage are required
in some european countries and a major credit card can be used for this purpose.
Provision
of cars: Please note that suppliers can refuse to provide a vehicle to
any customer who is, in their opinion, unfit to drive or does not meet eligibility
requirements. in such circumstances your contract with us will terminate immediately,
and we will have no further liability to you.
Number
of passengers: Our rental cars are insured for a maximum number of passengers.
holiday autos cannot accept responsibility if the vehicle is not large enough
to fit all passengers and luggage on arrival if details were not supplied at the
time of booking. be sure to rent the most suitable vehicle.
Driving
restrictions: Restrictions are applicable when crossing country/state
borders. please advise our reservations department at the time of booking if you
plan to drive out of the country/state of vehicle collection. charges may apply
locally for extra insurance.
Insurance
exclusions and excess: In common with most car rental companies the insurance
cover offered by many of our suppliers does not cover tyres, windscreens, the
roof, the underside and interior of the car and towing charges. you may therefore
be liable for damage to these items. most suppliers also impose an excess which
will be advised at the time of booking. this means you are liable for the first
part of any insurance claim. insurance cover is not provided for contents of the
car in case of theft.
Car type/suitability:
Europe Today Holiday Autos is unable to guarantee a particular make or model
of car. the car shown on your voucher is for guidance only and may be substituted
for an alternative similar or upgraded car (at no extra cost). if you are dissatisfied
in any way with the standard of the car, you must advise the local supplier immediately
and holiday autos in writing within 28 days of your return. Europe Today Holiday
Autos cannot accept liability where this procedure is not followed.
Mechanical
difficulties/accidents: In the event of any mechanical difficulties or
accidents involving your car, it is important that details are reported to your
local supplier within 24 hours. you must also complete an accident form by the
end of the rental period. local police should also be notified in the case of
accidents and a signed police report obtained. full details of third parties should
also be obtained. authority to repair or replace a vehicle must be given by your
local supplier whose name and contact details are shown on your voucher and rental
agreement. you should retain copies of all rental documentation in the event an
insurance company is involved. compensation cannot be considered when this procedure
is not followed. you must also complete an accident form by the end of the rental
period. a checkout form must be signed on return of the vehicle. failure to do
so may delay the investigation of disputes regarding insurance excess charges.
Complaints:
Europe Today Holiday Autos aims to resolve complaints within 28 days of reciept,
however some complaints will take longer owing to the nature of the issue and
information provided.
